FAQ | Kasasa Nation

Kasasa Nation 2020 in-person event replaced with digital experience

Will Kasasa refund my registration fee for Kasasa Nation?

Yes, you can expect to see a refund check by end of month, March 31. If you have any questions, please contact AR@Kasasa.com.

Will Kasasa pay for my airfare if my airline will not refund it?

As with all travel changes and cancellations, please check with your airline first or your travel insurance issuer, if applicable. Kasasa is unable to cover the cost of canceled airline tickets for registered attendees. Condé Nast Traveler issued an excellent resource for determining what airlines’ response plans are for changes and cancellations.

How do I get a refund for my hotel room reservation?

If you made a hotel reservation, please contact the Fairmont Austin at www.fairmont.com/austin to cancel your hotel rooms, or call the Fairmont Austin at (512) 600-2000 or (844) 382-2267.

Will Kasasa consider postponing the event rather than cancelling?

We heard from lots of you in the poll regarding travel how important it is that you get time with your peers and time with your client team at Kasasa. Keep an eye out for special invitations to watch parties and digital roundtables where we video in and other fun surprises.


If all goes well, we hope to have an opportunity to get together this summer.

What happens to the Kasasa Nations Awards? My FI submitted for one, and we were excited to hopefully receive one.

We are so inspired by how excited all of you are for the awards! We received so many good submissions — it will be very hard to decide. Stay tuned for nominee announcements and your opportunity to vote on the finalists.

How will we learn about new products? What happens to the information promised in the agenda? Are you still going to distribute it?

We are excited to announce Kasasa Nation 2020 will be digital.


That's right, Kasasa Nation content will be available for all of your staff. We encourage you to share the invites with your colleagues and staff. Now everyone can participate in Kasasa Nation


Our team is looking forward to a new, broader vision for what Kasasa can provide to every community institution. These events will be new ways to engage for a conference of this magnitude, delivering product announcements, learning opportunities, and a new way to interact with your peers through digital roundtables.


All of the announcements, education and research developed for you at Kasasa Nation will be shared over the coming weeks and months. You will receive invitations to the upcoming Kasasa Nation virtual events soon.